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Everything you need to know about the product and billing.

Orders & Purchases

Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.

Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it. You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds. The most common reasons an order might be canceled are: We will send you an email if any part of your order is canceled or if we need more information to process your order.

At Sooneya, we strive to ensure that every order is processed accurately and delivered promptly to our valued customers. However, we understand that occasionally issues may arise, leading to missing items in an order. In such cases, we have implemented the following policy to address and resolve the situation:

  1. Verification: Upon receiving a report of missing items from a customer, we will conduct a thorough verification process to confirm the accuracy of the claim. This may include checking our inventory records, reviewing the order details, and examining shipping documentation.

  2. Prompt Communication: We are committed to open and transparent communication with our customers. Once the missing items are verified, we will promptly reach out to the customer via their preferred communication channel to acknowledge the issue and provide updates on the resolution process.

  3. Resolution Options: Depending on the circumstances, we will offer appropriate resolution options to the affected customer. These options may include:

    • Reshipping the missing items at no additional cost.
    • Issuing a refund or store credit for the value of the missing items.
    • Providing alternative solutions based on the customer’s preferences and the availability of the items.
  4. Customer Satisfaction: Our ultimate goal is customer satisfaction. We will go above and beyond to ensure that the customer’s concerns are addressed satisfactorily and that they receive the level of service and support they deserve.

  5. Continuous Improvement: We understand that every missing order is an opportunity for improvement. We will continuously evaluate and refine our processes to minimize the occurrence of missing items and enhance the overall customer experience.

We value the trust and loyalty of our customers, and we are committed to resolving any issues that may arise with missing orders promptly and efficiently.

For further assistance or inquiries regarding missing orders, please contact our customer support team at [contact information].

For further assistance or inquiries regarding missing ot problem with orders, please contact our customer support team at [contact information].

At Sooneya, we understand that returns are sometimes necessary, and we strive to make the process as convenient as possible for our customers. If you need to return an item for any reason, please refer to the following guidelines to request a return label:

1. **Eligibility for Return Labels**: To be eligible for a return label, the item must meet our return policy criteria, including being within the specified return window, unused or in its original condition, and accompanied by the original packaging and any included accessories or documentation.

2. **Requesting a Return Label**: To request a return label, please follow these steps:
– Log in to your Sooneya.com account and navigate to your order history or returns section.
– Locate the order containing the item you wish to return and select the option to initiate a return.
– Follow the prompts to provide the reason for the return and any additional information requested.
– Once your return request is approved, you will have the option to print a return label directly from our website or have one emailed to you for printing.

3. **Return Label Fees**: In most cases, return labels are provided free of charge for eligible returns. However, in certain situations, such as returns due to buyer’s remorse or non-defective items, return shipping fees may apply. Please review our return policy for specific details regarding return shipping fees.

4. **Return Label Usage**: Please ensure that the return label is securely affixed to the package containing the returned item. If you choose to use a return label provided by Sooneya.com, please note that it is intended for the designated carrier and cannot be used for other shipping purposes.

5. **Return Shipping Instructions**: Follow the return shipping instructions provided with the return label to ensure that your return is processed efficiently. This may include dropping off the package at a designated carrier location or scheduling a pickup.

6. **Tracking and Confirmation**: We recommend retaining the tracking information for your return shipment to monitor its progress and ensure its safe delivery. Once the returned item is received and processed by our returns department, you will be notified via email.

If you have any questions or need assistance with requesting a return label, please don’t hesitate to contact our customer support team at [contact information]. We are here to help make your return experience as smooth and hassle-free as possible.


  1. Visit the Login Page: Go to the login page of the Sooneya.com website or the specific  section where you have your account.

  2. Click on “Forgot Password” or Similar: Look for a link or button that says “Forgot Password” or something similar. This is usually located near the login form.

  3. Enter Your Email Address: You’ll be prompted to enter the email address associated with your Sooneya.com account. Make sure to enter the email address you used when you registered.

  4. Check Your Email: After submitting your email address, check your inbox for an email from Sooneya.com. This email will contain instructions on how to reset your password.

  5. Follow the Instructions: In the email, you’ll typically find a link that you can click to reset your password. Click on the link and follow the instructions provided. This may involve entering a new password or confirming your identity through additional steps.

  6. Set a New Password: Once you’ve followed the instructions and confirmed your identity, you’ll be prompted to set a new password for your Sooneya.com account. Choose a strong, secure password that you’ll remember.

  7. Login with Your New Password: After successfully setting your new password, you should be able to login to your Sooneya.com account using your email address and the new password you just created.

If you encounter any issues during this process, such as not receiving the password reset email or difficulty resetting your password, you may need to reach out to Sooneya.com’s customer support for further assistance.

To change your password if you’re already logged in:
Click account.
Select reset password.
Click Edit next to Change password.
Enter your current password and new password.
Click Save Changes.

You can cancel your account at any time during your paid subscription.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.

Returns & Refunds

After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.

With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or  support team will contacts you.

At Sooneya.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer hassle-free returns within [60 days] days of the original purchase date. Please review the following guidelines to ensure a smooth return process:

Eligibility Criteria:

  • Items must be returned within [60 days] days of the original purchase date.
  • Items must be unused, undamaged, and in their original packaging with all tags attached.
  • Certain items such as [list any exceptions] may not be eligible for return. Please check the product description for specific return eligibility information.
  • Returns will not be accepted for items that are marked as final sale or clearance.

Initiating a Return:

To initiate a return, please follow these steps:

  1. Log in to Your Account: Log in to your Sooneya.com account and navigate to your order history or returns section.

  2. Select the Item(s) to Return: Select the item(s) you wish to return and provide a reason for the return.

  3. Submit Your Return Request: Follow the prompts to submit your return request. Once your request is approved, you will receive further instructions via email.

Return Shipping:

  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • We recommend using a trackable shipping method and retaining the tracking information for your records.
  • Returns must be shipped to the address provided in the return instructions.


  • Refunds will be issued to the original payment method used for the purchase within [14 days] days of receiving the returned item(s).
  • Original shipping charges are non-refundable, unless the return is due to an error on our part.


  • We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item.

Contact Us:

If you have any questions or concerns regarding our return policy, please contact our customer support team at [contact information]. We are here to assist you and ensure that you have a positive shopping experience with Sooneya.com.

Shipping & Tracking

To determine if you qualify for free shipping on Sooneya.com, you typically need to review the website’s shipping policy or look for any ongoing promotions or offers related to free shipping. Here are some common ways to identify if you are eligible for free shipping:

  1. Check the Shipping Policy: Start by visiting the shipping policy page on Sooneya.com. This page often provides details about shipping rates, delivery times, and any conditions for free shipping. Look for information about minimum order requirements or specific product categories that may qualify for free shipping.

  2. Review Product Pages: Some products on Sooneya.com may come with free shipping automatically, while others may require you to meet certain conditions, such as a minimum order amount or purchasing specific items. Check the product pages of the items you’re interested in to see if they include free shipping or if there are any shipping restrictions mentioned.

  3. Look for Promotional Banners or Pop-ups: Keep an eye out for promotional banners or pop-ups on the Sooneya.com website. These may advertise ongoing promotions or special offers, including free shipping deals. Click on the banners or pop-ups for more details and to see if you qualify for free shipping.

  4. Subscribe to Newsletters: Signing up for newsletters or email updates from Sooneya.com can be a good way to stay informed about promotions, discounts, and special offers, including free shipping promotions. Companies often send out emails to subscribers with exclusive deals and discount codes.

  5. Contact Customer Support: If you’re unsure whether you qualify for free shipping or have any questions about the shipping policy, don’t hesitate to reach out to Sooneya.com’s customer support team. They can provide you with specific information about free shipping eligibility and any current promotions.

At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.

If your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.

Please note: The expected shipping times for orders outside of the US, do not take into account possible delays if your parcel is held up in customs. We would ask you to allow 21 days from order to receive your item(s), prior to further investigation.

If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.

Youwe deliver nation wide and plus 170 countries.

We’re always expanding our delivery area, and hope to be in your area soon! Please register with us, so we can email you as soon as we start delivering to your address.

Fees & billing

Payment Options:

  • Debit cards.
  • Credit cards.
  • Mobile payments.
  • Electronic bank transfers.


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